FAQ

Here are some of our frequently asked questions.

1. How do I find the right size for me?
   Please refer to our size chart HERE
2. Why do I only see Canadian pricing?
   Our site is set to automatically default to Canadian dollars. You can switch this to your preferred currency in the top right corner of the web page. If you do not see your currency please don’t hesitate to reach out to hello@connallygoods.com so we can adjust this.
3. What is your return and exchange policy?
   Please refer to our return and exchange policy HERE
4. Do you offer international shipping?
   Please refer to our shipping policy HERE
5. What payment methods do you accept?
   We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept digital wallet options such as PayPal, Apple Pay, Google Pay, and other similar platforms.
6. How long will it take for my order to arrive?
   Delivery times within Canada range from 5 business days to 2 weeks. This can take longer during the holidays. Please note that international orders may take longer due to customs processes and location factors. If you're purchasing something for a specific event, please consider these timelines when making your order. For pre-order items, please consult the listing for details on production times.
7. Can I track my order's shipping status?
   Automatic tracking is provided for all parcels shipped within the US and internationally. However, Canadian parcels shipped using the standard option do not come with tracking by default. You have the option to add tracking during the checkout process.
8. What materials are used in your clothing items?
   We prioritize natural materials in our creations, incorporating organic cotton, tencel, denim, ahmisa silk, farm hide leather and linen into our designs.
9. Do you offer gift cards?
   Yes! We are happy to offer gift cards, they can be found HERE
10. Can I cancel or modify my order after it's been placed?
    Please refer to our cancellation policy HERE
11. Do you offer discounts for bulk or wholesale orders?
    At Connally Goods, we do not provide wholesale pricing due to our status as a small-scale company that specializes in crafting clothing through small production runs. This approach ensures that we maintain a high level of quality in every garment we create.
12. Are your products ethically sourced or eco-friendly?
    We take pride in our commitment to ethical sourcing and eco-friendliness. Our designs feature a range of materials, including organic cotton, tencel, denim, ahimsa silk, farm hide leather and linen, all chosen with sustainability in mind.
13. How do I care for and wash the clothing items?
    While specific care instructions are included with each item, we generally recommend washing your garments in cold water and opting for line drying. This helps extend their lifespan and aligns with our commitment to environmental responsibility.
14. Do you have a physical store I can visit?
    Connally Goods operates exclusively as an online store.
15. Are your clothing items pre-shrunk?
    While we strongly advise checking the care instructions provided for each item, as a general guideline, our fabrics are preshrunk. For both extended garment lifespan and environmental considerations, we suggest washing your items in cold water and choosing to line dry them.
16. Do you offer customization or personalization options?
    Please refer to our customization policy HERE
17. Are there any upcoming sales or promotions?
    Keep up to date with all things Connally Goods and signup for our monthly newsletter. You can also follow us on Instagram to hear all about what’s in the works.
18. What is your email or customer support contact for inquiries?
    You can reach out to us with any inquiries or customer support needs at hello@connallygoods.com. We're here to assist you!